INFOQUEST CUSTOMER RELATIONSHIP MANAGEMENT LIMITED

Business Description

The early prototype of what would become the InfoQuest Business Process Review was first introduced to the marketplace in 1989 as a way to provide business owners and operators with a candid, unfiltered line of sight into the hidden needs, issues and opinions of their customers.

Since then, the InfoQuest Group has conducted over 115,000 surveys in 77 countries and in 25 languages, on behalf of client companies located throughout the world. Completed projects have ranged from global, multilingual surveys to local marketplace assessments; from surveys of direct customers to dealers, distributors, internal business partners, even employees. Along the way, we’ve worked with companies in over 100 different industries – manufacturers, professional and financial service providers, healthcare, software, consulting…. the list goes on and on. From the Fortune 100 to small family-owned businesses, the adaptability of InfoQuest is without equal.

InfoQuest’s success is based on a proprietary survey method that generates unparalleled response rates, highly candid and accurate information and fully attributable results, all supported by analytical techniques and tools that are available nowhere else in the world. Perhaps most importantly, InfoQuest not only rewrote the book on conventional survey methodologies, but it offers clients the only survey that doubles as an effective sales and relationship building tool.

Today, the InfoQuest Group is an international network of companies which operates from 14 regional locations in the US, Europe and Australia. Headquartered in Woodbury, CT USA, with additional full production centres in London and Sydney, our combined resources have the ability to survey customers located anywhere in the world.

Business Services
If you are looking to sell more to your existing customers, reduce customer churn, develop a mentality of partnering with customers, benchmark different divisions within your organisation, encourage continuous improvement or simply instil a recognised best practice, then InfoQuest is here to help you through its unique B2B customer survey box.

70% – 75% average response rates even on worldwide customer satisfaction surveys

Attributed feedback for all survey respondents

World-class benchmarking scores

All the major business languages are available, from Afrikaans to Farsi

Business Staff & Management
OUR MISSION AND OUR PLEDGE

To deliver at all times an unimpeachable standard of quality and an unapproachable standard of value.
To remain singularly focused on the need to embrace innovation and creativity every day.
To avoid complacency by constantly challenging conventional wisdom and belief, both our own and those of others, that excellence can not be improved upon.
To do whatever is required to meet, and whenever possible, to exceed the expectations of all clients.
To strive for, and to accept, nothing less than total client satisfaction.

Business Clients
Clients & Benchmarking Scores

Clients and Benchmarking Scores

InfoQuest specialises in helping medium and large-sized B2B enterprises improve and develop their business relationships.

There have now been over 115,000 surveys delivered in 77 countries using 25 languages with an average response figure of over 72%.

Your customer feedback will be compared with our client database to give you a comparative world-class benchmark score. This is not theoretical, this is actual. To help you see who you are up against, some of our clients are listed below.



Abram Pulman Steels Ltd

Acando

Accuride Corporation

Aggreko

Ahlstrom Corporation

Albion Chemicals Ltd

Alpena Power Company

A & M Electric Tools

American Eagle Federal Credit Union

American Express Tax and Business Services

American Welding & Tank Co

AMES Color-File

Amgraph Packaging Inc

Andritz

AOAC International

Ascom Hasler Mailing Services

Atlas-Copco Canada

Atlas-Copco Berema Inc

Augat Inc

Automotive Parts Re-builders Association

BAE Systems Information Technology

BAE Systems Ship Repair

Barden Corporation

Bead Industries Inc

Bell Equipment

Bemis Company

Berger Lahr

Bespak Inc

BlazeMaster Fire Sprinkler Systems

Blum Shapiro

BOA Systems

Bridgeport Fittings Inc

British Vita

Burgess Lighting & Distribution

C&M Corporation

Cableform Ltd.

Caparo Merchant Bar

Carcoustics

Cardinal Roofing Company

Card Protection Plan (CPP) Ltd.

Celanese Chemicals

Certex

Chandler Evans, Control Systems Division

Cherry Semiconductor Inc

Chicago Pneumatic / CP Desoutter / CP Georges Renault

Claas

Condor Technology Solutions Inc

Cooper Crouse-Hinds

Cooper Power Systems

Crews Inc.

CVC Speciality Chemicals

Custom Extrusion Inc

Dako

Danka

Data Innovations Inc

De La Rue

Dendrite

Detroit Metropolitan Bar Association

Dexter Corp – Non-woven Materials

Dortec Industries

Dun & Bradstreet

Du Pont Performance Coatings

Elyo

emw law

Esri

Evonik

Fenner

First American Equipment Leasing

Fischer Lime & Cement Co

Fiske

Fletcher Paper Company

Flexicon

Flowserve

Flowserve Flow Control Division

Floyd Graham & Co

Foxboro

Freight Traders (part of Mars)

Fujitsu Siemens

Fulmar plc

GHH Radsatz

GJ Chemical Company

GTE

Haden Freeman Engineering Solutions

Harlequin Mills & Boon

Haslam Homes

HellermannTyton

HenDi Systems

Henninger Media Services Inc

HFL Risk Services

Holliday Dispersions

Holset Turbochargers

Hunt Corporation

Hunt Graphics America (Seal Products)

Hunter Douglas Inc

Hutchison Ports (UK)

Hydro Aluminum

IGC Advanced Semiconductors

Indalex Aluminum Solutions

Inspectorate

International Technidyne Corp.

Intier Latching Systems of Toronto

Invensys

Jackdaw Polymers

James Dawson & Son

JCB

JGP Perrite

J. M. Ney Company

Johnson Electric

Kahn Paper Company

Karl Küfner

Katz, Sapper & Miller

KDS

Keane Inc

Kestrel

Kop-Flex Inc. (Emerson Power Transmission)

Lacey Manufacturing Corp

Land Instruments

Lisa Lee Creations Inc

Malvern Instruments

Manitowoc / Potain / Grove Cranes

R.J. Marshall

Martek Marine

Marubeni Speciality Chemicals

Mayo Clinic

McGeoch Technologies Ltd.

McLeod & Company

Mentor Corporation

Microtouch Systems Inc

Mila

Miyago Co Ltd (Japan)

Mobile Innovation

Moore Business Forms

Motorola Internet Services Group

Nationwide Access

Neopost

Netcom Group

Newcomb Spring Corp

Novapak Corp

NSF Controls

Pegler

Pitney Bowes Inc

Pitney Bowes (Europe)

Photronics Inc

Pleune Service Company

Polyphaser Corporation

Pratt Industries

Putnam Precision Molding

Quinn Insurance

Reflexite North America

Renault (Poland)

Republic Foil Inc

Reynolds, Bone & Griesbeck PLC

R L A Polymers pty

Rowpak

S.A.M.I. OY (Finland)

Satellite Paging of New Jersey

Schenker Logistics

Schöck Bauteile

Sensient Technologies

Sherwin Williams Chemical Coatings Company

Silvergate Plastics

Speidel Construction Inc

SPX Fluid Power

Stanley Tools

Sulzer Orthopaedics Inc

Sumitomo Drive Technologies

System Software Alternatives

Taylor-Wharton

Tenax Corporation

Thomas & Betts Corp

Times Microwave Systems

The Gautreau Group LLC

The Masonry Institute

Toray Textiles

Toyota Material Handling UK

Transwitch Corporation

Travelex

TRL (Transport Research Laboratory)

Ulbrich Stainless Steel and Special Metals

United Illuminating Co.

Universal Uniforms Inc

Valeo

Vitamol

Vita Thermoplastic Compounds

VTS Doeflex

VTS Plastech

Weir Minerals

Western Concrete Products Co

Wheelabrator

Windmuller Electric Inc

Window Ware

Woodhouse

Wyeth Pharmaceuticals

Xerox Corporation

Xerox Engineering Systems

Yarde Metals Inc

Yorkshire Copper Tube

Yorkshire Fittings

Yoshino Sekko Ltd (Japan)

Zurich UK Commercial Insurance

Business Memberships
InfoQuest International