BUSINESS SYSTEMS (UK) LIMITED

Business Description

Formed in 1988, Business Systems specialises in voice and speech technology solutions and today ranks as the UK’s most experienced independent provider with expertise covering:- systems design, implementation and ongoing service delivery and support. Business Systems offers expert advice and competence to design and build systems that meet customers’ objectives and budgets. Our solutions range from, basic call recording through to market and trading surveillance, quality monitoring, voice analytics, and workforce management tools. We deliver independent advice and ‘open’ systems design using on-premise equipment or hosted technology for home worker and mobile environments.

Business Services
Business Systems offers a range of services which includes:-

 Quality management & technical consultancy
 Service maintenance with bronze, silver & gold support
 Assistance with office relocations
 European partnership alliance (Overseas support)
 Health checks and call outs
 Systems training
 Spare parts supply
 Upgrade and buy-back programmes
 Fully managed services

Business Products
Business Systems has a range of products available depending on the customer requirements. Clients are advised to get in contact with Business Systems directly for details on specific product/service areas to meet certain requirements.

Product areas include:-

 Call Recording
 Mobile Phone Recording
 Workforce Management
 Quality Monitoring
 Voice Analytics
 Speech Analytics
 Hosted Solutions
 Market & Trading Surveillance
 Real Time Impact
 Consultancy

Business Qualifications
2006/7 EMEA – Outstanding Growth Award
2005 First Diamond Status Award
2004 First Platinum Status Award
2002 First Global NASP Award
2000 EMEA - Distributor of the Millennium
1998 EMEA – Golden Distributor
1997 EMEA - Distributor of the Year
1996 EMEA - Distributor of the Year
1995 EMEA - Distributor of the Year

Business Staff & Management
Business Systems is a small to medium sized company made up of between 80-100 employees. There are various sub departments within the company all of which come under three main departments: - Business Support, Sales & Marketing and Technical Services.

Approximately 50% of Business Systems staff makes up the Professional Services division. This encompasses:- Pre-Sales, Project Management, Engineering, Application Development, Training and Consultancy.

Business Clients
Business Systems has worked with a number of clients over the years in many different market sectors.

Clients include:-

 Barclays Bank
 Tesco plc
 Ventura
 Bank of England
 Bank of New York Mellon
 HSBC
 Thomas Cook
 Eurotunnel
 Standard Life
 Sykes
 CE Electric
 AXA
 EDF Trading

Business Memberships
Professional Planning Forum, Institute of Customer Service