SIMPLEX IT LIMITED

Business Description

Simplex IT Limited provides a range of IT Support and consultancy services. We are ideally located on the outskirts of Bristol with close connections to both the M4 and the M5 allowing us to reach and provide IT Support to a vast geographic area in a short space of travel time.
We specialise in providing IT Support to small and medium sized businesses. This has been recognised by Microsoft and we are proud to have obtained our Small Business Specialist accreditation.
With over 15 years of experience in supporting small to enterprise sized businesses, our team of technical consultants are ready and waiting to offer support and services for your IT systems.

Business Services
IT Support Contracts
Flexibility is the key in all aspects of business and your IT has to be the same. We understand that your IT system is important to you.
No business is the same and neither are their IT Support requirements. Simplex IT will work with you to tailor an IT Support agreement that best suits your needs.
Our IT support contracts can include:
9 to 5 through to 24/7/365
Remote problem resolution with on-site option
An auditable and logged response with built-in escalation
Integration and co-ordination with existing Hardware Maintenance cover
Points based system – You only pay for what you use

Simplex IT offer a range of IT support contracts that will fit your budget and needs. Our IT Support contracts will give your business piece of mind that your IT support issues can be dealt with fast and efficiently.
Our experience in the area has shown us that just supporting a system is not enough. We have monitoring system in place which can be set to monitor your systems over the internet. This means that, usually, we know about problems before you do. This enables us to log this and start work on this before it affects you and your business.
We set the following systems in place in most IT support contracts:
Performance Management against agreed system thresholds
Capacity Planning & Monitoring
Business Continuity and Disaster Recovery planning
Change Management
Virus eradication and intrusion detection
Email content checking
Backup checking and Monitoring

Business Qualifications
Simplex IT are proud to have gained our Microsoft Small Business Specialist accreditation.

Business Staff & Management
Simplex IT Limited was established in 2011 by Ray Mordy and Nathan Charles.
Nathan Charles comes from an IT support background with over 10 years’ experience in IT support and consultancy. Nathan specialises in Windows Server and desktop support and installations. He also has experience in Novell, Linux and Mac OSX.
Ray Mordy graduated from the University of the West of England in 2008 and has over 6 years’ experience in IT Support and web design. Ray specialises in web design and software development. Ray also has experience in Windows Server and desktop support and installations.

Business Memberships
Microsoft Small Specialist