WESTGLOBAL LIMITED

Business Description

Founded in 2000, WestGlobal is a leading developer of real-time Business Transaction Monitoring solutions, utilising innovative Complex Event Processing technology. WestGlobal are experts in performance management and root-cause analysis of performance issues in complex IT environments. Over our 10 years in existence, through engagements with key telecoms and financial customers we have acquired specialist expertise in mapping the dependencies of key IT systems, business transactions and application services involving disparate hardware and software systems. WestGlobal use a combination of in house consultant expertise and a number of our own tools to help us identify the relationship between technology performance and the quality of service as experienced by a business. Vantify, WestGlobal's ground breaking Business Transaction Monitoring solution, offers enterprises total insight into the performance of their business activities and underlying IT services. Use of innovative Complex Event Processing technology enables real-time presentation of performance data from Customer and Service Experience perspectives. Intuitive dashboards and 'drill-down' support multiple viewpoints, from the end-to-end business activity down to the individual IT services supporting that activity. Applications of Vantify include business KPI dashboards for executives, service assurance, service and IT performance baselining and monitoring, and root-cause analysis for issues impacting Customer or Service experience.